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Digital transformation in the tourism sector: A literature review

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dc.contributor.authorRestrepo-Sarmiento, Jhulianna
dc.contributor.authorGómez Torres, Paola Andrea
dc.contributor.authorLondoño-Cardozo, José
dc.date.accessioned2024-04-30T00:00:00Z
dc.date.accessioned2026-02-18T14:44:06Z
dc.date.available2024-04-30T00:00:00Z
dc.date.issued2024-04-30
dc.description.abstractDigitalization in the tourism sector has experienced significant growth over the last decade. However, it has been driven by the covid-19 pandemic. Although technological adoption in tourism has been slow due to the nature of the industry, its importance in enhancing tourism activities and services is recognized. Digital transformation has become a relevant phenomenon, and an increase in research on topics such as technological adoption, the digital economy, and artificial intelligence in the sector is expected. In this regard, this document presents a literature review based on bibliometrics conducted within the framework of a digital transformation project in the tourism sector. The results reveal that there is academic and sectoral interest in understanding the impact of digital technology on this sector. The analyzed documents show an average annual growth of 23,77% in publications on the subject and a significant influence of the pandemic on the thematic focus of the research. Similarly, the importance of digitalization in the planning of smart tourist destinations and the adoption of new technologies to generate value for customers is highlighted. Digitalization also emerges as an opportunity for tourism organizations to be strategically agile and adapt to a constantly changing environment. Although the tourism industry still faces challenges due to the pandemic, it is recognized that digitalization will continue to be fundamental for its recovery and future development.spa
dc.description.abstractLa digitalización en el sector turismo experimenta un crecimiento significativo en la última década. Sin embargo, ha sido impulsada por la pandemia de covid-19. Aunque la adopción tecnológica en el turismo ha sido lenta debido a la naturaleza de la industria, se reconoce su importancia para mejorar las actividades y servicios turísticos. La transformación digital se ha convertido en un fenómeno relevante, y se espera un aumento en la investigación sobre temas como la adopción tecnológica, la economía digital y la inteligencia artificial en el sector. En tal sentido, este documento presenta una revisión bibliográfica a partir de una bibliometría que se realizó en el marco de un proyecto transformación digital en el sector turismo. Como resultado se revela que existe un interés académico y sectorial en comprender el impacto de la tecnología digital en este sector. Los documentos analizados muestran un crecimiento anual promedio del 23,77 % en las publicaciones sobre el tema y una influencia significativa de la pandemia en el enfoque temático de la investigación. De igual forma, se destaca la importancia de la digitalización en la planificación de destinos turísticos inteligentes y la adopción de nuevas tecnologías para generar valor para los clientes. La digitalización también se presenta como una oportunidad para que las organizaciones turísticas sean estratégicamente ágiles y se adapten a un entorno en constante cambio. Aunque la industria turística aún enfrenta desafíos debido a la pandemia, se reconoce que la digitalización seguirá siendo fundamental para su recuperación y desarrollo futuro.eng
dc.format.mimetypeapplication/pdf
dc.identifier.doi10.21158/01208160.n94.2023.3699
dc.identifier.eissn2590-521X
dc.identifier.issn0120-8160
dc.identifier.urihttps://hdl.handle.net/10882/18646
dc.identifier.urlhttps://doi.org/10.21158/01208160.n94.2023.3699
dc.publisherUniversidad Ean
dc.relation.bitstreamhttps://journal.universidadean.edu.co/index.php/Revista/article/download/3699/2409
dc.relation.citationissue94
dc.relation.ispartofjournalRevista Ean
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dc.rightsJhulianna Restrepo-Sarmiento, Paola Andrea Gómez Torres, José Londoño-Cardozo - 2024
dc.rights.accessrightsinfo:eu-repo/semantics/openAccess
dc.rights.coarhttp://purl.org/coar/access_right/c_abf2
dc.rights.urihttps://creativecommons.org/licenses/by-nc-nd/4.0
dc.sourcehttps://journal.universidadean.edu.co/index.php/Revista/article/view/3699
dc.subjectTurismospa
dc.subjectIndustrias de serviciosspa
dc.subjectCambio tecnológicospa
dc.subjectEconomía digitalspa
dc.subjectPrevisión tecnológicaspa
dc.subjectInvestigación científicaspa
dc.titleDigital transformation in the tourism sector: A literature reviewspa
dc.title.translatedTransformación digital en el sector turismo: Una revisión de literaturaeng
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dc.type.coarversionhttp://purl.org/coar/version/c_970fb48d4fbd8a85
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