dc.contributor.advisor	Figueroa Hernández, Diana Paola
dc.contributor.author	Orozco Guiza, Leonardo
dc.contributor.author	García Sánchez, Yeison Andrés
dc.contributor.author	Hernández Montaño, Shanna Esther
dc.creator.id	1087992645
dc.creator.id	1123084340
dc.creator.id	80208750
dc.date.accessioned	2026-08-17T23:35:50Z
dc.date.issued	0026-07-31
dc.description.abstract	Este artículo diseña un modelo automatizado basado en Microsoft 365 para mejorar la eficiencia operativa de la gestión de eventos en la Universidad Ean. El problema identificado se relaciona con tres variables centrales: tiempo de gestión, reprocesos y trazabilidad. Actualmente, el proceso depende de solicitudes en mesa de servicio, validaciones manuales de disponibilidad, registros en calendarios compartidos, consolidación en archivos de Excel y seguimiento operativo disperso. La investigación se desarrolló con enfoque cualitativo, alcance propositivo y diseño documental. Se aplicó una revisión sistemática bajo criterios PRISMA, complementada con análisis de registros internos de la Dirección de Eventos y Proyectos Culturales. El corpus final estuvo conformado por 30 fuentes académicas y técnicas, además de documentos institucionales usados para contextualizar el diagnóstico y estructurar la propuesta. Los resultados permiten plantear que la automatización mediante Power Apps, SharePoint, Power Automate y Outlook puede reducir tiempos de respuesta, disminuir reprocesos por doble digitación y fortalecer la trazabilidad documental del evento. El modelo propone una captura única de información, flujos de aprobación, calendario automatizado, almacenamiento centralizado y consulta de evidencias por evento. El aporte principal del estudio consiste en estructurar una propuesta funcional y verificable para pasar de una gestión fragmentada a un proceso integrado, trazable y escalable. No se presentan resultados de impacto definitivo, sino una base metodológica y técnica para una futura validación piloto en la Universidad Ean.	spa
dc.description.abstract	This article designs an automated model based on Microsoft 365 to improve the operational efficiency of event management at Universidad Ean. The identified problem relates to three core variables: management time, rework, and traceability. Currently, the process relies on service desk requests, manual availability validati ons, shared calendar entries, consolidation in Excel files, and dispersed operational tracking. The research followed a qualitative approach with a propositive scope and documentary design. A systematic review was applied under PRISMA criteria, complemented by an analysis of internal records from the Events and Cultural Projects Directorate. The final corpus consisted of 30 academic and technical sources, in addition to institutional documents used to contextualize the diagnosis and structure the proposal. The results suggest that automation through Power Apps, SharePoint, Power Automate, and Outlook can reduce response times, decrease rework caused by double-entry, and strengthen documentary traceability of events. The model proposes a single point of data capture, approval workflows, an automated calendar, centralized storage, and evidence consultation per event. The study's main contribution consists of structuring a functional and verifiable proposal to transition from fragmented management to an integrated, traceable, and scalable process. Definitive impact results are not presented; instead, the study provides a methodological and technical foundation for a future pilot validation at Universidad Ean.	eng
dc.description.degreelevel	Pregrado	spa
dc.description.degreename	Ingeniero Industrial	spa
dc.description.tableofcontents	Agradecimientos Tabla de contenido Resumen Abstract Introducción Marco teórico Transformación digital en instituciones de educación superior Gestión por procesos, lean office y eficiencia operativa Desarrollo low-code/no-code y ecosistema Microsoft 365 Gestión documental y trazabilidad Barreras y condiciones de adopción Metodología Diseño del estudio Estrategia PRISMA Extracción, codificación y cobertura por objetivos Triangulación con evidencia institucional Criterios de inclusión y exclusión Estado del arte: síntesis crítica del corpus PRISMA Diagnóstico institucional de la Universidad EAN Macroproceso actual Evidencia interna del problema Problemas estructurales detectados Propuesta de modelo automatizado basado en Microsoft 365 Alcance funcional Arquitectura propuesta Componentes implementados en el prototipo Efectos esperados por variable Condiciones de gobierno y adopción Discusión Conclusiones Referencias	spa
dc.format	pdf
dc.format.extent	33 páginas
dc.format.medium	Recurso electrónico	spa
dc.format.mimetype	application/pdf
dc.identifier.instname	instname:Universidad Ean	spa
dc.identifier.local	BDM-FII
dc.identifier.reponame	reponame:Repositorio Institucional Biblioteca Digital Minerva	spa
dc.identifier.repourl	https://repository.ean.edu.co/
dc.identifier.uri	https://hdl.handle.net/10882/19508
dc.language.iso	spa
dc.publisher.faculty	Facultad de Ingeniería	spa
dc.publisher.program	Ingeniería Industrial - Virtual	spa
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dc.rights.accessrights	info:eu-repo/semantics/openAccess
dc.rights.coar	http://purl.org/coar/access_right/c_abf2
dc.rights.creativecommons	Atribución-NoComercial-CompartirIgual 4.0 Internacional (CC BY-NC-SA 4.0)
dc.rights.license	Atribución-NoComercial-CompartirIgual 4.0 Internacional (CC BY-NC-SA 4.0)
dc.rights.local	Abierto (Texto Completo)	spa
dc.rights.uri	https://creativecommons.org/licenses/by-nc-sa/4.0/
dc.subject.armarc	Transformación digital	spa
dc.subject.armarc	Innovaciones tecnológicas	spa
dc.subject.armarc	Mejoramiento de procesos	spa
dc.subject.armarc	Educación superior	spa
dc.subject.armarc	Eventos especiales	spa
dc.subject.lemb	Automatización	spa
dc.subject.proposal	Microsoft 365	spa
dc.subject.proposal	Automatización administrativa	spa
dc.subject.proposal	Gestión de eventos	spa
dc.subject.proposal	Educación superior	spa
dc.subject.proposal	Eficiencia operativa	spa
dc.subject.proposal	Trazabilidad	spa
dc.subject.proposal	Transformación digital	spa
dc.title	Diseño de un modelo automatizado basado en Microsoft 365 para la gestión integral de eventos universitarios: propuesta de implementación para la Universidad Ean	spa
dc.title	Design of an automated model based on Microsoft 365 for the comprehensive management of university events: implementation proposal for Ean University	eng
dc.type	Trabajo de grado - Pregrado	spa
dc.type.coar	http://purl.org/coar/resource_type/c_7a1f
dc.type.coarversion	http://purl.org/coar/version/c_ab4af688f83e57aa
dc.type.content	Text
dc.type.driver	info:eu-repo/semantics/bachelorThesis
dc.type.other	Trabajo de grado - Pregrado
dc.type.redcol	http://purl.org/redcol/resource_type/TP
dc.type.version	info:eu-repo/semantics/acceptedVersion
dspace.entity.type	Publication
person.affiliation.name	Ingeniería Industrial - Virtual
person.affiliation.name	Ingeniería Industrial - Virtual
person.affiliation.name	Ingeniería Industrial - Virtual

Publicación: Diseño de un modelo automatizado basado en Microsoft 365 para la gestión integral de eventos universitarios: propuesta de implementación para la Universidad Ean

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Diseño de un modelo automatizado basado en Microsoft 365 para la gestión integral de eventos universitarios: propuesta de implementación para la Universidad Ean